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Top 10 Questions
(10)
What is Mailing Service and how does it work?
How quickly will I receive my order?
What are my envelope options?
What are your domestic shipping options?
What are my customization options?
Top 10 Editor Questions
(10)
Can I design the back of my card? Will it cost extra?
Can I change the size of a design I like?
How do I select the correct size envelope for my design?
Will my photo look blurry when printed?
Can I upload my own font?
Personalizing Your Design
(12)
Can I provide my own design?
Can I use a custom color?
Can I change the fonts on my design?
What embellishments do you have available?
Can I save my design and work on it again later?
Text Related Help
(8)
What is leading?
How do I delete text?
Can I modify the text so it is bold or italic?
Can I move text from the front of the card to the back of the card?
Can I align all text to the left?
Photo Related Help
(12)
How do I zoom in on a photo?
How do I align my photos?
How do I rotate my photo?
There is a white border around my photo. How do I modify it?
Can I crop my photos?
Embellishment Related Help
(8)
Help! I am unable to move a shape on my design. Why?
How do I center an embellishment on the card?
Help! I am unable to move an embellishment. Why?
How do I rotate embellishments?
Can I change an embellishment’s opacity?
Backgrounds Related Help
(5)
Can I make the background color match a blue dress from my photo?
Can I just make the background be a solid color?
How do I remove a background?
Does the background I choose apply to both the front and back of the card?
How do I add a background?
Other Editor Related Help
(11)
What does an orange alert sign mean?
What does the yellow alert symbol mean?
Can I create guides with the ruler?
Can I preview my design?
How do I clear my design and start over?
Special Requests & Other
(3)
I clicked the “Personalize” button, but nothing happened. What should I do?
Where is Invite Shop located?
What makes Invite Shop different?
Shipping & Delivery
(8)
How much postage will I need to purchase for my invitations?
Can I expedite shipping?
Can you ship my order to an APO address?
What are my shipping options in the United States?
What options are available for international shipping?
Ordering
(15)
Why can’t I make changes to a design I ordered?
Can you rush my order?
What is your cancellation policy?
Will anyone review my order before printing?
Do you offer coupons?
About My Order
(9)
Why can’t I make changes to a design I ordered?
How do I check the status of my order?
Can I change the quantity of an order?
Can I make changes to my design after I place my order?
Can I make changes to my order after it has been placed?
My Account
(6)
Will my order history be in my account?
What are Loyalty Coins and how do they work?
How do I cancel my account?
How do I change my password?
Why isn’t my sign-in working?
Envelopes & Envelope Liners
(3)
Can I customize my envelope design?
How do envelope liners work?
How do I insert my envelope liners?
iPhone & iPad Apps
(6)
Can I personalize a booklet card using the app?
Where can I enter promo codes when using the Invite Shop app?
How do I find my saved designs using the Invite Shop app?
Can I purchase envelopes and address labels using the Invite Shop app?
How do I add text and photos using the Invite Shop app?
Mailing Service
(7)
How long do I have to enter my addresses?
Can I order Mailing Service for only some of my cards?
What’s the difference between Full Mailing Service and Address Printing Only?
Can I schedule my Mailing Service?
How do I add my mailing service addresses?
Troubleshooting
(4)
I can’t download Adobe Flash. What should I do?
How do I clear my web browser’s cookies and cache?
If I can’t get my first account to work, should I create another account?
Which browsers does your site support?
Other General Questions
(1)
How does the Quick RSVP Service work?
